Payment Data Fraud @ Compliance3.com

Briefing notes, articles and presentations on the impact of Payment Card Industry Data Security Standard (PCI DSS) on contact centres.

A short introduction to Compliance3
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Compliance3 – Eradicating payment and personal data fraud in contact centres
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Reducing the risks of data breach – An introduction to Data Discovery
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Article – Information Age – Too many myths, not enough time – Feb 2015
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Article – Talking Payments – PCI DSS myths and what really matters – Apr 2015
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Article – Lafferty Group – The weakest link in PCI-DSS compliance – May 2015
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Article – Fintech Times – Exposure of contact centres to data fraud – Nov 2015
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Briefing Note – Corporate exposure to data breaches – Mar 2016
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Briefing Note – Launch of new PCI SSC Secure Telephone Payment Guidelines – Apr 2016
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New PCI SSC Telephone Payment Guidelines – Update presentation to UK acquiring banks – June 2016
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Personal Data Fraud @ Compliance3.com

Briefing notes, articles and presentations on the impact of the new General Data Protection Regulation (GDPR) on contact centres.

EC Download – GDPR infographic  – Jan 2016
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EC Download – Fact Sheet – Benefits for businesses in Europe – Jan 2016
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EC Download – Fact Sheet – Benefits to EU citizens – Jan 2016
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Briefing Note – GDPR update & transition checklist – Jan 2016
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EC Download – The EU Data Protection Working Party Work Plan – Feb 2016
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EC Download – 2016 Working Party Action Plan for implementing GDPR – Feb 2016
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ICO Download – Preparing for the General Data Protection Regulation (GDPR) – Mar 2016
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OJ Download – Regulation (EU) 2016/679 – General Data Protection Regulation – May 2016
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Document Review – Compliance3 overview of GDPR including key aspects – June 2016
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Briefing Note – GDPR – Planning Your Approach – November 2016
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Consumer Insight @ Compliance3.com

Compliance3 is investing in market research to gain a real insight into what consumers think about payment and personal data security.

Briefing Note – Round 1 – Usage and attitude towards telephone payments – March 2015
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Briefing Note – Round 3 –  Who’s to blame and who would you tell post breach – July 2015
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Briefing Note – Rounds 1 to 3 – Consumer response to data breach – August 2015
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White Paper – Rounds 1 to 4 – The Contact Centre Time-Bomb – October 2015
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Briefing Note – Round 5 – Consumer purchasing behaviour post breach – May 2016
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Briefing Note – Round 6 – Consumer ‘motivators’ behind post breach reponses – June 2016
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Briefing Note – Round 7 – Consumer confidence in call centres – September 2016
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