Glenn Hurley

Glenn Hurley


Glenn is a highly respected authority in the contact centre market. He has over 25 years’ experience in Asia Pacific, the US and Europe in various businesses management roles in the contact centre industry within start-ups, high growth companies and at senior and Board level in billion dollar turnover businesses.
This, and his wide industry experience – from childcare to fibre-optics to global contact centres – means that he now holds executive roles for new and emerging companies.
Glenn loves discovering great wines from lesser known vineyards of Languedoc Roussillon.
John Greenwood

John Greenwood

Executive Director

During 25 years’ direct marketing experience, of which 20 years were within the contact centre outsourcing industry, John has delivered high profile contact centre solutions for leading brands.
John advises UK government on the national call centre skills agenda and competitiveness in international markets.
Today, John is recognised by the Payment Card Industry Standards Security Council as a world authority in Secure Telephone Payments.
Last, but not least, John competes nationally and internationally in an Olympic sailing class.
Bob Massey

Bob Massey


Bob has had a broad experience across the Payment Card Industry over the past 15 years, and as a result is highly experienced within the compliance delivery space.
He also has an in-depth background and understanding in IT and international banking assurance.
Bob has led several high profile compliance programmes across Financial Services, Hospitality and Retail sectors.
In his ‘spare’ time Bob is a member of Essex County Council and Chelmsford City Council, and is a member of the British Guild of Beer Writers.